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Mango takes hard line against fraud
Friday, 10 February 2012

Mango CEO Nico Bezuidenhout has taken a hard line against credit card fraud, stepping up procedures at the airline following a spike in fraudulent transactions and the increased occurrence of cloned cards.

Starting February 5, all online and telephonic card bookings now require the physical card or a copy thereof as well as a copy of the cardholder’s ID document present at check-in.

“The procedure is designed to protect cardholders,” says Bezuidenhout, who admits that it adds a slight inconvenience to travelling. “It should contribute substantially to minimising fraud.” He says that during a test period the airline uncovered as many as three cloned cards over a period of two days.

The airline has also temporarily halted sponsored bookings through its Edgars charge card payment method and will not tolerate pilferage of any kind. “This includes baggage pilferage, where Mango continues to work with all aviation role players to minimise losses to travellers,” he says.

He says travellers can assist in preventing theft by not packing valuables in their checked luggage. “Expensive items such as cellphones, cameras, tablets, gifts and such should never be checked in. Keep it on your person and avoid creating temptation.”

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