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Emirates announces new check-in closure timings
Monday, 28 November 2011
To further enhance the customer experience and to ensure on-time departures at Terminal 3 Dubai Airport, Emirates will close its check-in counters 60 minutes prior to a flight’s scheduled time of departure from December 1. 

Check-in counters open at least three hours before departure and passengers are requested to report to the check-in counters no later than 90 minutes prior to departure. Customers who arrive at check-in less than 60 minutes before their flight’s departure time will not be accepted. This is to ensure that passengers who have already checked in and boarded will not be inconvenienced by delays and possible missed connections.

Passengers who have checked in online and have baggage for the hold, must check in their luggage no later than 90 minutes prior to the scheduled departure of their flight. Passengers holding an e-boarding pass and travelling with carry-on bags only can proceed directly for security clearance. All passengers are requested to be at the boarding gate no later than 35 minutes before departure. Boarding gates will close 15 minutes before departure.   

Transit passengers from flights arriving late into Dubai will be escorted by airport staff through formalities to ensure they make their onward connections.

Passengers will also be given verbal reminders about the gate closure policy when they check in.  Written reminders have also been placed on boarding cards, quick transfer wallets, onboard airshow slides and other touch points.



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