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No ‘porter’ scam at ORTIA – Acsa
Wednesday, 23 November 2011
AIRPORTS Company South Africa (Acsa) has denied reports of a scam at OR Tambo International Airport involving con-artists posing as porters.

According to information given to Hotel & Restaurant magazine by an anonymous source, passengers arriving at the international terminal are accosted by porters brandishing Acsa permits and demanding exorbitant amounts of money to carry their baggage and escort them to the domestic departures section of the airport.

It was alleged the porters were in cahoots with check-in and even security staff to carry out the scam, Hotel & Restaurant reported.

But Acsa’s communications and brand manager for OR Tambo International Airport, Unathi Batyashe-Fillis, says the authority is not aware of any such scam. “We have not received any reports or complaints from travellers.” However, she says if passengers experience such a situation, they should report the matter to the police as soon as it happens. “We have several police points at the airport including a 24-hour police station. Customers are also urged to report such matters to our Customer Care department for further investigation.”

Travellers can identify Acsa officials by their clearly marked permits, also displaying expiry dates. “The process of issuing permits is one we pay close attention to, given that we are governed by our National Key Point status as the hub airport. We have measures in place to manage the activities of illegal porters and they are warned on a regular basis and arrested when police officers have enough evidence to do so. We will continue with our implemented security measures to ensure that the passengers utilising our airport are safe,” Unathi says.


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