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SAA Launches New Mobi Site
Tuesday, 11 August 2009

SAA passengers can now access travel and airline information from their cellphones via a new mobile site.

The site allows travellers to access airline flight schedules, directions to airline lounges at airports around the world, flight arrival and departure information and destination information such as weather forecasts and currency conversion.

The new initiative is in partnership with Star Alliance, which developed the Common IT Mobile Platform that SAA used to launch its own portal for customers. SAA is the first airline in Africa to offer the new service.

"It's a single source of information for the traveller. Forget about making unnecessary phone calls or logging on to countless websites to get the information you need while you are on the go. Anywhere, anytime, information about your travel is at your finger tips," said Mike Re, SAA Chief Information Officer.

The national carrier's passengers can also access World Tracer information, which tracks requests made about baggage, through the mobile portal. "This tool allows you to track where your baggage request is with an airline and how close it is in the process to being resolved," explained Mr. Re.

Once the user enters the site, the application automatically scales to the size of the handset being used. "This convenient tool means no more clicking away to find the rest of the page not in your view because of the limited size of your cellphone screen," said Mr. Re.

The portal is currently available in five languages: English; German; Spanish; French; and Portuguese.

SAA plans to increase the functionality of the mobile portal with the launch of phase two later this year, when customers will be able to request their frequent flyer mileage status and check notifications on any irregular flight operations (such as flight delays) and check flight itineraries.

In phase three, also scheduled to be introduced towards the end of the year, customers will be able to check-in for a flight and board a flight by scanning their cellphone at a boarding gate using 2D barcode technology to be implemented at airports.

By : TIR
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