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SAA offers refund for post-baggage trial passengers
Friday, 13 June 2014
SAA is offering to reimburse customers who purchased airline tickets during the baggage wrapping trial at OR Tambo International, but travelled after the trial had ended. 

The airline has advised that customers who purchased tickets on SAA flights departing from OR Tambo International between October 28 and May 22, and travelled before January 22 or after May 22 are able to apply for a refund of R30 and R50 for domestic and international flights respectively. 

Airport Operation Stations at SAA’s domestic airports (Johannesburg, Durban, East London, Cape Town, and Port Elizabeth) will process refunds, except for those reservations made through travel agents. 

Passengers who have booked through travel agents can apply for and receive their refunds through their travel agent. However, in cases where the payment for tickets was made by debit card or using cash, ticket sales at the airport will process the refund. Similarly, where a credit card was used the refund can also be processed at the various airports.

The airline has advised customers to bring the following supporting documents to the airport in order to have their refunds processed:

For credit card refunds: your ID must be presented and the refund will be issued for the credit card that was used to purchase the ticket.

For cash and debit transactions: your ID and a copy of the e-ticket must be presented.
By : etnw
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