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SAA pushes ahead with baggage wrapping service
Thursday, 05 June 2014
Despite the controversy surrounding SAA’s baggage wrapping service, the national carrier has announced it will soon start implementing baggage wrapping as a permanent feature. This comes after the airline ran a trial phase for the service from January to April.
 
During the trial period, the baggage wrapping service sparked outrage when it transpired that SAA was charging passengers between R50 and R100 for baggage wrapping before the service was implemented. (See eTNW, February 13).
 
The baggage wrapping service was among the four allegations for which SAA acting chairperson, Dudu Myeni, recently asked the Auditor General to investigate SAA ceo Monwabisi Kalawe. In a confidential report she mentioned Monwabisi was “defrauding customers by charging them for a baggage-wrapping service they did not receive, fuel procurement irregularities and his refusal to sign a performance agreement”.
 
SAA released a statement saying the trial period had been successful and led to a strong decline in the number of bags pilfered at OR Tambo International Airport. Tlali Tlali, SAA’s spokesperson, said: “For quite some time now, claims and complaints relating to baggage pilferage and damage presented a major challenge to us. Several initiatives were implemented but could hardly bring any significant improvements for the customers and the airline. In an effort to provide the best possible solution, we decided to implement a baggage wrapping service in order to significantly reduce, if not eliminate, baggage handling irregularities.”
 
Tlali remained tightlipped about the details and cost of the service. He told eTNW: “We will make announcement and provide the details of how the new permanent feature will be administered. This will happen once the supply chain process has been finalised and a service provider been identified. The attendant costs will be based on an equitable model whose details will be announced in due course.”
 
To appoint a service provider for this service, SAA will be advertising an open tender in major newspapers.

By : etnw
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