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1time suspends operations
Monday, 05 November 2012
Take note: Banks step in to assist 1time customers

Absa, Nedbank, Standard Bank and FNB have all stepped in to assist 1time passengers with refunds.

Nedbank cardholders who have purchased flight tickets from 1Time Airlines using a credit card branded with a Visa, MasterCard or an American Express logo, may contact their issuing bank for a chargeback. A chargeback is a reversal of a transaction because the goods or services that were purchased were not provided by the merchant. These card chargeback processing rules are established practices between banks that issue payment cards and banks that facilitate merchants to accept payment cards as a valid payment mechanism.

Nedbank and American Express Cardholders may apply for a chargeback if they have purchased a 1Time ticket on their Nedbank Visa or MasterCard credit card, or on their American Express card,  for a flight scheduled to depart after 15h00 on November 2.

Cardholders should raise a chargeback within 60 days to allow enough time for Nedbank to validate the chargeback before we submit it to the acquirer. We advise all cardholders to follow the normal process and contact the Nedbank Call Centre on 0860 555 111. A dispute form will be provided to the cardholder, after which the cardholder is required to submit the following documentation to Nedbank:

• The completed dispute form
• Proof that the services were not rendered (a reference number or correspondence to this effect) e.g. Copy of the air ticket

Absa and Standard Bank also confirmed that 1time tickets purchased with bank-issued cards will be refunded.

FNB confirmed on its twitter page that it would assist with the processing of refunds, but clients would have to complete a dispute form and have a receipt from the airline.

Earlier post
Low cost carrier 1time Airline announced on November 2 that it
has suspended operations and that all of its planes have been grounded
with immediate effect.

"Our business rescue practitioner has advised that there are no reasonable
prospects of survival as a potential financier notified us this afternoon
that they are no longer able to invest in our airline.  It is therefore with
regret, disappointment and heartfelt disbelief that we have to terminate the
business rescue and file for liquidation, which means the end of a dream and
an era for all of us," said Blacky Komani, ceo of 1time Airline.

"I sincerely thank our employees who worked so hard over the years to drive
1time's business, the travel trade who have been steadfast in their support,
and our passengers who carried and maintained 1time during our most
difficult and trying financial times, your loyalty is appreciated."

1time's Business Rescue practitioner has sent out a notice to all creditors
and will finalise all outstanding matters in the weeks to come.

"Although 1time ceases to exist, the airline that we've built up through
blood, sweat, tears and undeniable passion, will live on in the hearts of
our passengers and also our competitors, who know that they have lost a
formidable and world-class player in the low cost market."

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