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Breaking News: Hurricane Sandy forces SAA, Delta to suspend US operations
Monday, 29 October 2012
Thousands of flights to and from airports in the north east of the United States have been cancelled due to the impending landfall of Hurricane Sandy.
The massive storm threatens to bring a near halt to air travel for at least two days in a key region for both domestic and international flights.
South African Airways has cancelled its flight operations into and out of New York and Washington. 

The flights that are affected today (October 29) are SA204 (New York to Johannesburg) and SA208 (Washington to Johannesburg).  

SAA ticketed customers affected will be offered assistance either via the airline’s call centres, city ticket offices, airport ticket offices or the travel agent they have booked with. Customers will be able to rebook on the next available flight (same cabin and booking class) subject to availability. 

“It goes without saying that the safety of SAA passengers and crew remains the airline’s main priority,” said a statement by SAA. “In conjunction with the relevant role payers, SAA will monitor the situation and will resume operations between South Africa and the US as soon as conditions are deemed safe for air travel.”

Customers will be offered a full refund, a waiver of all date and flight change fees and a waiver of all cancellation and administration fees. This allowance will apply to South African Airways tickets only.

SAA warned that the offer must be taken up and tickets re-issued through an SAA office by October 31. 
Delta Airlines is offering affected customers the ability to make one-time changes to their travel schedules without incurring fees. 
Customers booked on Delta-ticketed flights to, from or through the following states between October 29 - 31 may rebook for travel with the same origin and destination.

Delaware
District of Columbia
Maryland
New Jersey
New York
North Carolina
South Carolina
Virginia

Customers must take note that new flights may occur before or after original travel dates as long as they are ticketed and rescheduled for travel on or before November 4. 

Delta encouraged customers to check their flights status frequently for up-to-the-minute information about their flight plans. Customers can  make changes and manage their travel at delta.com and use the Fly Delta app.

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